Review: Jollibee Online Delivery & McDelivery Online

Tonight, the boyfriend and I didn’t feel like cooking so we decided to order from our usual — Jollibee.

We’ve ordered from them so many times that the rider can get to our front door (not just the gate) within 15 minutes.

Just when we were about to dial out, we noticed that our landline was not working again (what the heck, Globe? is this the thanks we get for paying our bills conscientiously on time for almost 2 years now?).

I thought the day was saved when I saw this online:

Keep smiling, you dumb bee…

Since the boyfriend and I had previously ordered online without a hitch, we decided to place our order.After placing our order, we got this e-mail:

Dear Boyfriend’s name,

Thank you for your order from Jollibee Online Delivery. This is an automatically generated message. PLEASE DO NOT REPLY TO THIS EMAIL. You can check the status of your order by logging into your account.
Your Order #100721302 (placed on Wednesday, December 4, 2013 7:48:12 PM Asia/Taipei)

Order placed, we then proceeded to watch Criminal Minds S1E10 and wait for our dinner to arrive.

One hour and one minute later...

One hour and one minute later…

No word from Jollibee AT ALL.

I went back to our Jollibee account and still no change…

Who is Xavier and why is my order still under Pending status?

Who is Xavier and why is my order still under Pending status?

The boyfriend decided to go to the sari-sari store a couple of houses away to call Jollibee and do a follow-up on our order.

Guess what?

Apparently their call center system isn’t synchronized with their online system (what the frack?!) and our order was nowhere to be seen.

They also said that they would get back to us within ANOTHER 30 – 45 minutes.

 

I usually get a little grumpy when I’m hungry, but when I’m also bouncing back from an illness I get doubly grumpy so now was NOT the best time to piss me off.

The boyfriend then decided to try McDonalds, since they were the only other food service that

  • did not have a delivery charge that cost an arm an a leg
  • had food that didn’t cost an arm and a leg (it’s CWD here at home — Critical Wallet Day)
  • was a reasonable distance from our flat

 

At this point even he was getting grumpy because he usually goes to bed at 8:30 PM.

To our surprise, we got a text from McDonalds 2 minutes after we placed our order — amazeballs!

Here’s what it said:

Good day! We received your online orders. Expect your delivery within 30 minutes after this message. Please acknowledge with your FULL NAME.

Note: Incoming call to this number is not possible. For any concerns, you may text this number or call 8-6236 to speak with our representative. Thank you – McDelivery

Just as I was about to reply, we got a call from (who else?) Jollibee stating that our order was ON HOLD.

No other explanation, just that — no apologies, no offers for compensation, nada.

They made us wait almost 2 hours at this point, and they had the gall to ask if we still wanted our order…OF COURSE NOT!

 

The delivery from McDonalds arrived in about 20 minutes.

Aside from my missing extra pickles, I had no issues with McDonalds — they texted me for confirmation and got the order delivered well before their service guarantee time.

 

Thank you, McDelivery.ph for your awesome service.

Jollibee.com, your system and your crew suck balls…learn a thing or two from McDelivery.

I will now put barbeque sauce on my cheeseburger and enjoy an episode of Criminal Minds before going to bed.

 

- Mara

___

BEaYOUtiFULL is about celebrating YOU – your beauty, inside and out.

Feel free to leave comments/insights/stories of your own below, or send me an e-mail at beayoooutifull@hotmail.com.

 

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